Refund Policy
At Excellence Integrity Management, we ensure a transparent and fair process for participant cancellations and program modifications.
Eligibility for Refunds
We strive to ensure our participants have a seamless and rewarding experience. Below are the specific conditions under which refunds are processed.
Cancellation Timelines
48 Hours Notice
Cancellations made 48 hours or more before the course start date are eligible for a **full refund**, minus admin/processing fees.
Late Cancellation
Cancellations made within 48 hours of the scheduled start time are typically **non-refundable** due to instructor commitments.
Participant Substitutions
If you cannot attend, we allow substitutions at no extra charge. Please notify us of the replacement participant's details at least **24 hours prior** to the course commencement.
No additional fees for delegating seats to colleagues.
EIM-Initiated Changes
In the rare event that Excellence Integrity Management must cancel or reschedule a training session, participants will be offered a choice between:
- A full refund of the course fee paid.
- Credit for a future training session of the same value.
- Priority booking in the next available batch.
Request a Refund
refund@excellenceintegrity.com